Ask a question. Get a booking.
The AI Chat not only answers guests’ enquiries on the website, but also immediately shows which properties are available, calculates the price and finalises the booking.
Guests ask a question about availability and immediately receive a reply complete with a photo, an up-to-date price calculation and a ‘book now’ button. Clicking this button instantly opens the booking widget on the website, with the accommodation, dates, number of guests and features already filled in.If the desired accommodation is unavailable, the AI Chat automatically suggests a suitable alternative.
How it works
1. A guest asks a question
Via the chat function on the website, at any time of day. No more need for an FAQ page or a phone call.
2. AI Chat displays availability
With a photo, an up-to-date price calculation and, if the desired accommodation is fully booked, a suitable alternative straight away.
3. The booking widget is pre-filled
Accommodation, dates, number of guests and features are already filled in as soon as the guest clicks ‘Book now’.
AutoReply: replying to emails semi-automatically
Using the same AI technology, AutoReply also responds to emails from guests semi-automatically. The AI Chat prepares a draft reply in the email. If the consultant agrees with the content, all they need to do is click ‘Send’, without having to type the email out in full themselves.
Important: AutoReply prepares a draft; an employee always checks and sends it themselves. This ensures that emails are never sent out without being checked.
Benefits
- Extremely convenient for guests: they no longer need to consult the FAQs.
- Saves time for guests, as answers to their questions are provided quickly. No need to ring up.
- Saves time for the team, as the reply email is already prepared via AutoReply.
- Increased turnover, as the AI Chat immediately displays availability.
- Higher chance of a booking, as the AI Chat also suggests alternatives if the desired accommodation is unavailable.
Frequently Asked Questions
Does the AI Chat also work via email?
Yes. Using the AutoReply option, the AI Chat also prepares a reply in advance for incoming emails, which a member of staff then checks and sends.
What happens if the desired accommodation is not available?
The AI Chat automatically suggests a suitable alternative, so that the guest is not left empty-handed.
Does the AI complete the booking itself?
No. The AI Chat prepares the booking and opens the booking widget with all the details already filled in. The guest completes the booking themselves.
Can the guest still amend the details before booking?
Yes, in the booking widget, the guest can still change any of the pre-filled details before the booking is confirmed.
Is AutoReply compulsory or optional?
AutoReply is a separate, optional add-on to the AI Chat.
Does this work for both TOMM and Tommy 2.0?
Yes, the AI Chat and AutoReply are available to users of both platforms.
Curious to find out what the AI Chat can do for your park?
Request a demo and discover how AI Chat and AutoReply help guests more quickly and generate bookings, without creating extra work for your team.
