Reach your guests where they already are: on WhatsApp
WhatsApp Connection automatically syncs with TOMM and sends your guests the right message at the right time – personalised, relevant and with a read rate of almost 100 per cent.
Every booking and change made in TOMM is immediately synchronised with WhatsApp Connection. This allows you to automatically send guests a thank-you message after booking, practical information before arrival and a personalised message after departure – without any extra work on your part. And thanks to AI, the app even answers incoming guest enquiries fully automatically.
How it works
WhatsApp Connection is fully integrated with the TOMM external API. As soon as a booking, change or cancellation is made in TOMM, the application receives this information in real time. Based on this, WhatsApp Connection automatically sends messages at key moments in the guest journey:
- After booking – a thank-you message to confirm the booking
- Before arrival – practical information about the stay
- After departure – a personalised farewell message
In addition, the broadcast module allows you to send targeted information to guests currently staying at the park, for example about tonight’s children’s musical or another activity.
What makes WhatsApp Connection unique
Distinguishing between guest types
Campsite guests and those renting a holiday home or chalet have different needs. WhatsApp Connection automatically distinguishes between them and sends each group messages tailored to their specific needs.
AI assistant for automated replies
Guests’ replies to a WhatsApp message can be answered fully automatically by AI. Frequently asked questions are dealt with immediately and correctly, without your team having to intervene.
Real-time integration with TOMM.
No manual entry, no duplication of effort. All booking data and changes are automatically synchronised from TOMM.
Benefits
- Optimising the guest experience – guests receive relevant, personalised information at just the right time
- Higher read rate – WhatsApp messages are demonstrably read sooner than emails
- Easy communication during their stay – reach guests currently at the park directly via the broadcast module
- Increased revenue through marketing messages – utilise WhatsApp’s reach to create upselling and marketing opportunities
- Time savings – the AI assistant automatically answers guest enquiries, allowing your team to focus on what really matters
Who is this for?
For any holiday park or campsite that works with TOMM and wishes to improve guest communication: campsites, holiday parks and providers of chalets and holiday homes.
Frequently Asked Questions
Does WhatsApp Connection integrate automatically with TOMM?
Yes. Via the TOMM external API, the application automatically receives all bookings and changes, without the need for manual intervention.
Do campsite guests and holiday let guests receive the same messages?
No. WhatsApp Connection distinguishes between the two groups, so that each guest receives a message tailored to their type of stay.
Can I also send messages during a guest’s stay?
Yes, with the broadcast module you can send targeted messages to guests who are currently staying with you, for example about activities taking place that same day.
Does the AI really answer all questions automatically?
The AI assistant can respond to guests’ messages fully automatically. This is an optional feature that you can enable as you wish.
Is this only useful for marketing messages?
No. In addition to marketing capabilities, WhatsApp Connection supports the entire guest journey: from thank-you messages to arrival information and aftercare.
Ready to take your guest communications to the next level?
Request a demo and discover how WhatsApp Connection helps you reach your guests more quickly, in a more personalised way and more efficiently.
Examples of WhatsApp Connection
